Original topic:

Problem in S8 Plus while paying games & Watching Videos

(Topic created on: 08-08-2018 11:26 AM)
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Manjurilahi
Active Level 1
Options
Samsung Health
After Updation of My Samsung Galaxy S8 Plus On August 7th my Mobile behaviour changes. While am plauing games, & watching Videos It " pauses" automatically with in 2 or 3 minutes once. Please suggest
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3 Comments
rahulsinghal
Active Level 7
Samsung Health
please subscribe this channel for new updates relating to samsung
Technical Jaankari is a youtube channel
https://www.youtube.com/channel/UCpE8veEO6Vrta5tXGkEF1SQ
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admin_
Expert Level 5
Samsung Health
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update.

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Update the games and video player.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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Manjurilahi
Active Level 1
Samsung Health
Thanks for your assistance. But Reset app Preferences doesn't work.
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