My Network not working

[Mmddd]

My Network not working, I am not receiving any calls , and also can't make any calls I tried everything, what is the problem? I am waiting your advice thank you 

[Jackie49]

Given that you've tried "everything" and are still unable to make or receive calls, and your network isn't working, here's a structured approach to troubleshoot the problem. This covers common issues and some less obvious ones:
1. Confirm the Basics (Even if you think you've done them):
* Restart your phone: This is the most basic step but often resolves temporary glitches.
* Check Airplane Mode: Ensure it's off. Accidentally turning it on will block all cellular activity.
* SIM Card:
* Reseat it: Carefully remove your SIM card and reinsert it. Sometimes a loose connection is the issue.
* Try in another phone (if possible): If you have access to another phone, try your SIM card in it. If it works there, the problem is with your phone. If it doesn't, the problem is with the SIM card or your network provider.
* Signal Strength: Look at your phone's signal bars. Are they completely empty or showing an "X"?
* Network Selection (Manual):
* Go to your phone's settings (usually "Network & Internet" or "Connections").
* Find "Mobile Networks" or "Cellular Networks."
* Look for "Network Operators" or "Network Selection."
* Try selecting your network provider manually instead of automatically.
2. Check Your Account Status:
* Contact your Network Provider (Crucial Step): This is the most important advice. They can see your account status in real-time.
* Service Outage: There might be a local or regional network outage.
* Billing Issues: Your service might be suspended due due to an unpaid bill.
* Data Limit Reached: Some plans might restrict calls if a data limit is exceeded (less common for calls, but worth checking).
* SIM Card Deactivated/Faulty: They can confirm if your SIM card is still active and provisioned correctly.
* Call Forwarding: Ensure no unwanted call forwarding is active.
3. Advanced Troubleshooting (If the above don't work):
* Network Settings Reset: This resets all network-related settings (Wi-Fi, Bluetooth, cellular data) to their defaults. It can resolve corrupted network configurations without deleting your personal data.
* Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
* iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
* Software Update: Ensure your phone's operating system is up to date. Sometimes network connectivity issues are resolved with software patches.
* APN Settings: While usually configured automatically, incorrect APN (Access Point Name) settings can affect connectivity. Your network provider can give you the correct APN settings if needed. Do not alter these unless you know what you are doing or are guided by your provider.
* Blocked Number List: Check if you've accidentally blocked all incoming calls, or if your phone's settings are somehow routing all calls to voicemail. This is less likely to affect outgoing calls, but worth a quick check in your phone's call settings.
* "Do Not Disturb" Mode: While it typically mutes notifications, in some configurations, it might affect call reception. Ensure it's off.
* Third-Party Call Blocking Apps: If you have any apps installed that manage calls or block spam, try temporarily disabling them to see if they are interfering.
* Factory Reset (Last Resort): If nothing else works, a factory reset can resolve deep software issues. WARNING: This will erase ALL data on your phone. Make sure to back up everything important before considering this step.
Summary of Action Plan:
* Restart Phone & Basic Checks (Airplane Mode, SIM).
* Contact Your Network Provider IMMEDIATELY. This is your best and quickest route to a solution.
* Perform Network Settings Reset.
* Consider Software Update.
By following these steps, you should be able to pinpoint the problem and get your network working again. Good luck!

[Mmddd]

Thank you for your reply , I will try . Hope it will work

[Samsung_specialist]

Hello, We understand how frustrating it is when your mobile has Network Issue.

To troubleshoot please follow below steps :
https://www.samsung.com/ae/support/mobile-devices/what-to-do-when-your-galaxy-device-is-unable-to-ma...

If the issue persists after performing the steps, we request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:  https://www.samsung.com/ae/support/service-center/