Original topic:

M31 over heating & battery drain.

(Topic created on: 04-01-2021 01:39 AM)
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Stevestark
Beginner Level 4
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Samsung Health
Hello,
 
I bought Samsung Galaxy M31 on 16th March and today is 1st April. And after 15days of general usage (just WhatsApp and couple of calls in a day) and I am facing over heating issues. Even after using camera it starts heating from the top of the front screen. I also updated the system and also did the reset. but still facing heating issue. Secondingly it says FAST CHARGING while charging but literally takes 3 hours to charge from 10% to 100%. This is utterly bullshit. And over heats even while charging. 

Please help and suggest what should i do?
5 Comments
Ehsank
Expert Level 5
Samsung Health
As you new purchased this device so i suggested you some settings, if you want then do these all, it will improve battery, heating issues as well at certain limit after doing these all wait 1-2 days

1. Settings>Connection>more connections settings> disable nearby device settings.

2. Settings>>Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

FOR ANDROID 11;
A. DEVICE CARE > Battery>Background Uses Limit > Put Unused App to Sleep
B. Device care>click on 3dot at top right corner>automation>adaptive power saving
C. Device Care > Battery> More Battery Settings>Adaptive Battery


4. Long press on each app specially 3rd party app(LIKE FACEBOOK, YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info(ibutton)>> go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings> privacy > permission manager > location> and check which app have accessing your location all the time and if you not using that apps much, then deny access or set as " allowed only while in use"
As unnecessary location access by 3rd party app causing battery drain.

6.  Go to settings > Google > on device sharing> check which 3rd party apps present there for e.g. if you use paytm , paytm will  shared data to show recommendation and suggestion which also cause battery drain

7.  Go to settings > account and backup> Manage account > check which app syncing automatically there, and if any app which not necessary to auto sync then click on it and "disable sync"

8. Go to settings >apps>search "weather" >click on weather settings (icon)> change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery)


9. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

10. Settings>Google >click on 3dot at right top corner>usage and diagnostics >off this option.
Ehsank
Expert Level 5
Samsung Health
And if yoi don't want to do that then do visit service centre
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Stevestark
Beginner Level 4
Samsung Health
No bro, thanks for detailed reply.. I'll do it rather tysm wasting my time there. I'll update you soon. Ty
Ehsank
Expert Level 5
Samsung Health
👍😊 and always use reply button if you want to reply otherwise other will not get notifications for your comments
And i hope it will work for you 🤞
Samsung_Support1
Moderator
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Samsung Health

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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