Original topic:

Double counting of steps

(Topic created on: 11-16-2022 10:27 PM)
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AyeNuMe
Beginner Level 2
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Samsung Health
Hi, does anyone else face this issue?

Post the Galaxy watch update, Samsung health calculates double steps because the location timezone on the watch is different and it cannot be changed. 
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3 Comments
cs_member8
Moderator
Moderator
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Samsung Health

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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ETphonehome
Beginner Level 2
Samsung Health

I'm having this problem too. It started on Monday (two days ago). So far haven't solved it, but it does seem like maybe it's a timezone problem as well? My workouts are all exactly 5 hours ahead of when they actually occurred since Monday. However, the time is showing correctly and is in sync with my phone's time. Very strange.

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Raj1967
Beginner Level 2
Samsung Health
My Samsung health has again, past some update, started double counting the steps data
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