Original topic:

Call drop problem

(Topic created on: 09-07-2020 11:50 AM)
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SMRASAL
Beginner Level 2
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Samsung Health
I am facing call drop problem in newly purchased Note S20 Ultra. SIM replaced and confirmed no issue in other mobile device. Why it is happening  in New device? Any suggestion?
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3 Comments
Samsung Health
Better get a replacement bro. Because it may because of data chip issue, network issue, sim issue, range issue etc.. So better get a replacement.
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Ehsank
Expert Level 5
Samsung Health
once you can try these settings
go to settings >general Management >reset>reset network >restart your device then try
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cs-member13
Expert Level 4
Samsung Health

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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