Original topic:

Not able to control the phone using the mouse in wireless dex

(Topic created on: 01-05-2024 10:23 AM)
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DrELP
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Samsung DeX

image

Hello, 
I am using S21fe 888 variant and using W11 OS on my PC. 

When I connect my phone to laptop using usb cable via dex mode; I use the laptops TouchPad to control my phone in a laptop display. 

But when I connect/project my phone to laptop using wifi direct / wireless display via dex; the phone is projected on the laptops display, but I am not able to use the laptop TouchPad to control the phone. I tried in different PC and from different S21 Fe phones, none of the devices are working. The same was not working in S22. But other brand phones are working semelessly in wireless mode and able to control the phone using laptop TouchPad / mouse. 

When I connect my phone to the laptop, the notification was shown as available in the image. No such option was available in W11 OS. But other brand phones are working perfectly. Please solve this problem. 
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cs_member10
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Samsung DeX

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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