Original topic:

Internet Browser interal video player not appearing in DEX mode

(Topic created on: 03-28-2024 11:21 PM)
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rahulsamsungfb
Active Level 3
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Samsung DeX
I use to rely heavily on internal video player (the one that we get with Two arrow facing each other refer screenshot) 
in Samsung's internet browser but recently after update it has vanished from Dex mode, is their any work around to this issue ? Plz help me out.


image


14 Comments
Samsung DeX
Check from the browser settings if there's an option to turn it on
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Samsung DeX
Already checked, no luck over their 😓
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Samsung DeX
Go to settings in samsung internet. Then go to useful features. Turn off video assistant and turn it back on. See if it is working
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Samsung DeX
Tried but in dex mode that feature of Video Assistant is disabled by Samsung I guess they have remove that feature with last update 😐

In regular mode if I toogle Video assistant on than I get advance video player on every website
cs_member10
Moderator
Moderator
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Samsung DeX

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Samsung DeX
I have shared the input hope the team will resolve this issue soon
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mHappiee
Expert Level 5
Samsung DeX
Have you tried other websites ?
.
I don't use Dex 😅... Will have to take a look
Samsung DeX
yes tried multiple websites this feature is unavailable after recent update to Internet browser🤦.

In case you start using dex and come across a solution than do Lmk
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mHappiee
Expert Level 5
Samsung DeX
Then have you tried downgrading the browser? 🤔
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