Sound gone

[AshA10s]

My sound all of a sudden disappeared on my A10s. Everything else work fine.

Anyone else had this problem?

[babylor]

I am recently having that problem. especially when I am on a video call I thought its network but it happens frequently 🙁 I don't know what to do

[AndroidAuto]

ion what app are you using video call on?

[AndroidAuto]

Asha, what sound, notification sounds, or media sound?

[AshA10s]

media and notification sound gone

[AshA10s]

if i do an Interactive check, the in call speaker work, but the media speaker not.

[Maps_sam07 · Accepted solution]

Hi Ash

Please perform a soft reset of the device : 

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[AshA10s]

Hi. done it last night and now again, doesnt help.

[Maps_sam07]

Please take the device to the service center to have it assessed by a technician.

Please visit the link below to locate a service center near you :

https://www.samsung.com/za/support/service-centre/

[AndroidAuto]

please try using your earsets and see if its the speaker module or a sound error