I have had my Z Fold 3 for just over 5 months and all of a sudden (without falling) a thick black line appeared on the inside screen crease, resulting in the other side of the screen not responding to any input.
I see that this issue has been reported widely by other owners and Samsung won't fix it if you didn't buy Care+ with your handset.
This is a real issue for me and I am going to fight tooth and nail to have my phone fixed.
Hi Members_O5tClYR, apologies for the inconvenience caused, kindly note that your device may need to booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you.
As a person who works for the regulator, I am going to ensure that Samsung takes accountability here.
Good day Ike76,
Our sincere apologies for the inconvenience caused. Please email us your job reference number to firstname.lastname@example.org, and we'll investigate then get back to you.
Please add your contact details on the email as well.
Good day SisBee,
Our sincere apologies for the inconvenience caused. Please may you take the device into the store where you purchased it from, the device will be booked to be assessed by our authorized technician.
Your proof of purchase will be required for warranty validations.