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Original topic:

Samsung Galaxy s10

(Topic created on: 12-12-2021 03:19 AM)
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Teeeboy0
Beginner Level 2
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Samsung Care+
I want to update to the latest Android 11, but the phone says its updated to the latest Android version (Android 10) can someone please kindly assist me in this regard?
1 Comment
Tsogo_sam05
Moderator
Moderator
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Samsung Care+

Hi, Teeeboy0 kindly note that your device may need to booked in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

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