Teeeboy0
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12-12-2021 03:19 AM in
Samsung Care+
I want to update to the latest Android 11, but the phone says its updated to the latest Android version (Android 10) can someone please kindly assist me in this regard?
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Tsogo_sam05
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12-13-2021 10:08 AM in
Samsung Care+Hi, Teeeboy0 kindly note that your device may need to booked in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.
https://www.samsung.com/za/support/service-centre/
You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link: