Samsung Earbuds Pro - Allergic Reaction

[logsduffy]

I have had the Galaxy Earbuds Pro since the middle of last year & I can't express the issues I have had since receiving them.

I am a loyal Samsung customer with just purchasing the S22 and other numerous Samsung devices.

Whilst using the earbuds, I experience itching, burning, redness, blistering, flaking, scabbing and fluid leaking from the ear.

Not knowing the issue & not linking it to the earbuds, I have been to the doctor numerous times.
This resulted in having multiple anti-biotics, cortisone, eardrops & even being referred to an ear specialist. - All adding up to a cost that actually exceeds the price of the items causing the issue.

This is where we systematically went through all the possible issues & stumbled across the following: 
https://r1.community.samsung.com/t5/wearables/samsung-buds-pro-causing-ear-infection/td-p/14473114

I am now left with:

1. Earbuds I cannot use, & won't sell as I do not wish this upon anyone else. &
2. Medical bills & the cost of the buds leaving me out of pocket.
3. Weeks of taking medication for something that was completely avoidable.

Please could you collect the product, provide a full refund & provide a way forward with a clearly defective product.

[Tsogo_sam05]

Hi logsduffy

Thank you for reaching out to us and apologies for the inconvenience.

Please send an email to tellus@samsung.com. Please include your contact details, serial number and model code of the buds

[logsduffy]

Hi,
I have already and haven't had any response.