Brado
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08-02-2020 05:02 AM in
Samsung Care+
My phone was stollen and it registered on Samsung app with IME.I am unable to remotely block or trace the phone.On Netflix the phones locations is reflecting but a moving target.I dint understand why the phone has been removed from Samsung app to remotely block.I blocked it with my Cell service provider but the phone still been used I did not have insurance on the device.I has all the Samsung from S3 to S10+.Now have to use A20 due to my contract still running
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RickBro
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08-05-2020 04:13 PM in
Samsung Care+
Did you report it to the cops and get a case number? I'm sure with a case number Samsung can have the device blocked
Brado
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08-05-2020 05:06 PM in
Samsung Care+
yes I did
Brado
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08-05-2020 05:07 PM in
Samsung Care+
Also sent to Cell C