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Original topic:

Poor Service: still didn't receive my purchase

(Topic created on: 03-09-2021 09:53 AM)
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Cynthia1
Beginner Level 2
Options
Samsung Care+
  • Purchased product on the buy and get voucher promo in Nov 2020
  • Submitted documents in Nov 2020
  • Resubmitted documents in Dec 2020
  • Again in Jan 2021
  • Again Feb 2021
  • Finally received voucher in Feb 2020
  • Purchased my microwave in Feb 17 2021
  • Told del 1- 7 days 
  • Upon following up - im told i need. ZA order number
  • I never received one
  • I was then told you would get back to me 48hrs one week ago
  • I emailed the screen dumps showing the purchase was completed as per below

I would like your urgent response as no one responded to my query to date. No feedback to my emails or live chat

  • Screenshot_2021-02-17-08-43-32-1.png

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2 Comments
Maps_sam07
Moderator
Moderator
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Samsung Care+

Hi  Cynthia1 

 

Please send an email to zaestore with your Full Names, Contact details, email address, delivery address and this screenshot with the purchase, so the estore department can check the order.  You can also send me a private message with these details 

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Gen16
Beginner Level 2
Samsung Care+
I have also not received my voucher after 3 months still waiting
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