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Original topic:

video playing issues

(Topic created on: 12-02-2020 06:50 PM)
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Abhishek1000
Active Level 5
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When I'm using Facebook or Instagram Whatsapp.
Video is not playing on same color. 
Video quality and color are tooo different 
2 Comments
jawzf
Active Level 3
Questions
same here
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IndiaBetaTeam
Moderator
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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