samsung watch and phone not working together

[kapilrohaj]

when my galaxy watch active 2 4g  is connected remotely,  phone doesn't show call notifications and don't ring or vibrate . this is a serious issue

[LuciferMorningstarr]

I have a galaxy watch 3, it works for me

[utsav911]

I've got Watch Active 2 4G and haven't faced such issue.

[Rajaasekar]

My frontier works fine

[IndiaBetaTeam]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support