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Original topic:

google assistant problem

(Topic created on: 12-26-2020 01:09 PM)
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kumik
Active Level 6
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I was using buds live. I was fine with my calls by long tap my buds live to wake google to call any person even the phone is locked. But past three days am facing the issue that i cant able to call anyone without unlocking the phone. If i wake google through buds and ask to cal any one its saying please unlocl your phone. 

Could any one help to sort out this issue. I have checked all settings too all are perfect. 
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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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