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12-30-2020 08:13 AM in
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01-09-2021 11:02 PM in
QuestionsDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Clear data of the play store
Settings > Apps > Google Play Store > Storage > Clear Data > Delete.
If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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01-26-2021 08:41 PM in
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