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Original topic:

download problem

(Topic created on: 12-30-2020 08:13 AM)
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sivaseetha
Beginner Level 3
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Play store apps not download 
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3 Comments
randomguy08
Active Level 5
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are you getting any error?
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IndiaBetaTeam
Moderator
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

* Clear data of the play store
Settings > Apps > Google Play Store > Storage > Clear Data > Delete.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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sivaseetha
Beginner Level 3
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problem ok thanks samsung customer care
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