cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Unable to install an app from play store

(Topic created on: 10-02-2023 02:04 PM)
137 Views
baraka167
Beginner Level 2
Options
Questions
I'm trying to install an app from the Google play store but I'm getting an error that's not letting me install that days it was created for a previous version of android. I really need to install the app.
Is there a way to downgrade to OneUI 5, install the app and then upgrade back to the beta program?
Ideally I don't want to give up the beta but I need the app.

Any help would be appreciated on this.
Thanks in advance!
0 Likes
1 Comment
IndiaBetaTeam
Moderator
Moderator
Options
Questions

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

After that, you will get a stable software update.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes