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Original topic:

Sounds Quality & Battery.

(Topic created on: 10-27-2023 08:56 AM)
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SandeepAdap
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Is there anyone who feels that the sound quality of the S23U has gone bad overall after the Beta updates? Especially when you are losing the Buds. I am using the Burs 2 Pro with the 360 audio on with head tracking off and the sound quality is not as great as earlier. I am not able to understand whether it is because of the Beta update or the recent update on the Buds 2 Pro itself. I think Samsung needs to fix this. Would like to know opinion from the Beta users here too. 
 
 And yes, the battery is not as great since the recent 2 Beta updates.
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IndiaBetaTeam
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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SandeepAdap
Active Level 3
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Hi, this is not an issue which can be shared on the log. This is an update problem either the Beta update or or the Buds 2 Pro update problem which was recently released in India. The quality of the sound is not the same as earlier. Also, the Battery is draining faster than previous updates.
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SandeepAdap
Active Level 3
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I have also shared the log yesterday BTW.
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