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Original topic:

Samsung gallery error after 3rd beta (Oct 1 security patch)

(Topic created on: 09-26-2023 01:12 PM)
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Anonymous
Not applicable
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Has anyone noticed the samsung gallery app shows just the thumbnail of the photos but when clicked on the photo, it shows just a greay bcakground image with dark tick mark on it.

Kindly let me know what is the resolution to this error.


image


2 Comments
IndiaBetaTeam
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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Navigator2023
Active Level 5
Questions
So far nit experienced, might be the stable version should slove it. Let's wait
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