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11-21-2020 07:35 PM in
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11-21-2020 09:24 PM in
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11-21-2020 11:38 PM (Last edited 11-21-2020 11:39 PM ) in
QuestionsGo to camera > Camera settings (Top left corner in camera app) > Click on "Format and Advanced Options" > Unclick HEIF Pictures
Note : Don't use HEIF format for photos as it is not widely accepted, sometimes you may find that you are not able to upload your clicked picture or even not able to find it because of HEIF format until and unless you convert it.
In Camera app too, it is mentioned about that.
For Reference I'm attaching Screenshot.
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11-22-2020 12:43 PM in
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11-26-2020 12:02 AM in
QuestionsDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support