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Original topic:

Pictures are rotated in whatapp

(Topic created on: 11-21-2020 09:24 PM)
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Ak63
Active Level 1
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Whenever I try to send a pic on Whatapp it'll always be rotated. Does this happen to you guys?
image


5 Comments
Stellen
Active Level 4
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Yes and hope they fix it
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same problem bro
Beingrohit25
Active Level 4
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Don't worry bruh I have solution for this.....
Go to camera > Camera settings (Top left corner in camera app) > Click on "Format and Advanced Options" > Unclick HEIF Pictures

Note : Don't use HEIF format for photos as it is not widely accepted, sometimes you may find that you are not able to upload your clicked picture or even not able to find it because of HEIF format until and unless you convert it.
In Camera app too, it is mentioned about that.
For Reference I'm attaching Screenshot.

Screenshot_20201121-233453_Camera_11158.jpg

Ak63
Active Level 1
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thx man
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IndiaBetaTeam
Moderator
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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