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Original topic:

Phone lock issue

(Topic created on: 10-06-2023 07:34 PM)
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Addy_001
Beginner Level 2
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After updating my S23 ultra to one ui 6.0 beta , my phone's lock feature is not working properly my phone is not locking and often when I press the power key or double tap it is unlocking automatically without any pin or fingerprint, and I'm not using face unlock either it just unlock without any biometrics. 
My phone is in unlocked state.
Are any one facing this issue?...
 Is there a solution to it?....
 I'm already installed to one ui 6 beta 5
2 Comments
IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Addy_001
Beginner Level 2
Questions
I have created a log for this issue as per your request
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