cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

One UI 6.0 on S21+ Wifi exclamation mark error

(Topic created on: 12-17-2023 12:41 AM)
185 Views
Wunderb4r
Beginner Level 2
Options
Questions

Hi all, 

I am starting to get desperate. After the UI 6.0 update from 2 days ago, my WiFi is having an exclamation mark and no connection to the internet. Here is a list of things, that I have already tried:

AVM 6591 latest updates installed

-Restarted router / smartphone. Took router from the power for 1 minute. 

-Wifi works on other devices perfectly and has worked with my S21+ before UI 6.0 perfectly

-Wiped cache partition + repaired apps

-Reset Wifi/ Bluetooth connections on smartphone

-Deleted the wifi and signed new in

-Switched to different channels on the router

-Router set to "WPA2" or "WPA 2 + 3" does not make a difference

 

As I have a very bad signal in my flat, my smartphone almost got useless due to UI 6.0 without a proper WiFI. 

 

Any ideas on how to solve the issue or rollback UI 6.0? I do not want to go back and wipe the whole smartphone. 

0 Likes
1 Comment
IndiaBetaTeam
Moderator
Moderator
Options
Questions

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

0 Likes