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Original topic:

No HDR playback in youtube/ netflix

(Topic created on: 11-23-2023 03:28 PM)
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Harii4
Active Level 6
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Why there is no HDR playback in youtube till now? Some articles tells it's because of hardware issues but i had runned the downloaded clips of 2k & 4k of Anime (JJK 2) it was smooth then why the youtube **bleep** at 1080p ? 
2 Comments
AgeNtSaRcAs
Active Level 7
Questions
Depends on how you run it. If you use gallery then you don't get the full 2k or 4k experience but with mx or vc player you'll notice the jitters. It's definitely hardware limitations but it's not like samsung could not do anything. On the bright side, longer battery life ig.
IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We really appreciate you taking the time to share valuable comments, and taking your valuable feedback, We are continuously working to make our products better and more efficient.

kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

 

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