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Original topic:

Lock sceen

(Topic created on: 09-29-2023 06:06 PM)
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Nitish125
Active Level 2
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I dont know what technology apple use in ther phones. But there face unlocking systems are too awesome, and i am in this confusion that if apple can do that then why the big giant company samsung couldn't do 

When we press the power button the lock screen appears then after just 3 sec face unlock goes fail in light this happens.

And in dark i cant tell you know better then us
2 Comments
IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Nitish125
Active Level 2
Questions
Nothing happend to this issue.

Still we are not able to play videos easily. Infact you created a long procedures to play videos from gallery,

Please improve this asap
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