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Original topic:

Issue with downgrade/rollback

(Topic created on: 09-05-2022 07:11 PM)
294 Views
SK46
Active Level 3
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I have withdrawn from tha beta program however I am not getting a downgrade option in smart switch app 
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14 Comments
Roshan5
Expert Level 3
Questions
Downgrade or rollback option not available in PC Smart Switch app
S_Kumar73
Expert Level 5
Questions
Service center is the only option. Previously when we install beta, playstore will show device not certified and smartswitch will show update option.

But now the playstore shows device certified and smartswitch treat the beta software as official one and allow us to downgrade.
wabbid
Active Level 2
Questions
Even service centres are refusing downgrades
**bleep** samsung! **bleep**!
IndiaBetaTeam
Moderator
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Dear Samsung Member,

Greetings from India Beta Team!

You can re-install software by using the PC version of Smart Switch. Once the software is re-installed, the device will be reset and all data that was generated during the Beta Program will be erased.

All data which had been backed up before installing the beta software can be recovered, but there may be limitations in recovering data that was created after installing the beta software.

If you need assistance, Samsung Service Centres support the reinstallation of official software. 

Thank you for being our valued customer.

Warm Regards,
India Beta Team

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KSarfraz
Active Level 2
Questions
Hi
I did the steps you had mentioned, However still not getting option to downgrade, I went to Service Center they seems to be not aware how to do so and told me it cannot be done , i made them speak to customer care agent who explained them and they said they don't know how to do it , i raised a complaint against service center and i was assured that i will get a call back from Supervisor within 24hrs and now its been more than 32hrs i have not received any call for Denial of service at Authorized Samsung Service Center (Mobiexpress Service Center Mira Rd)
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