vikkie4u
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01-05-2021 08:30 AM in
Questions
I have faced problems where some Apps just won't work untill I restart the phone. Foe example Netflix often refuses to start untill I restart the phone, post which it starts working.
- Tags:
- Appcrashes
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01-09-2021 11:09 PM in
QuestionsDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.
If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
