Fingerprint Not Working

[MajèsTic]

Okay So It was working for few days but suddenly the fingerprint reader stopped recognizing my fingerprint. I did deleted all my older fingerprints and registered new but still not working. I'm using Face Lock for now. Is anybody facing the same ?

[IRahulshokeen]

same problem 😕

[VIIVIK]

Restarting will fix the issue temporarily. It might occur again after a while.

[EvaSelva]

the fingerprint doesn't work in sleep mode but the same works in the wake mode

[IndiaBetaTeam]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[samtachyi]

yes i am facing same issue.