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Original topic:

Camera issue

(Topic created on: 11-13-2023 10:43 AM)
191 Views
Abhishek1002
Beginner Level 5
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Questions
Since I switch from one ui 5 to one ui 6 I regularly face issue with camera. When I capture photo with 64MP lens it getting thin and stretched.

image

Just like that .
I click photo with 64MP but after get it as you see picture.
So my request is to Samsung Customer Support please overcome this problem as soon as possible.
2 Comments
IndiaBetaTeam
Moderator
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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joel_subash
Active Level 9
Questions
Same issue on mine too, i posted about this issue 😕
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