cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Buds connection issue with beta update s23 ultra

(Topic created on: 09-09-2023 04:59 PM)
85 Views
vasuarneja
Beginner Level 2
Options
Questions
While using buds 2 with s23 ultra there are alot sound drops like the audio gets blank for few ms or 1 second faced it currently while using Spotify, video player , prime and Instagram.

Kindly look into this
0 Likes
1 Comment
IndiaBetaTeam
Moderator
Moderator
Options
Questions

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes