We acknowledge your query and request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
connect the phone to a pc/laptop via USB. Then turn off the phone while connected. Then if you're laptop is on and phone is charging via it, it will show the battery charging animation in off state, wait for it to load fully with percentage, then press vol up +power button together, when you see the samsung galaxy boot logo let it go, if you had follwed the above steps correctly you should be in stock recovery. There use vol down key to select wipe cache partition, when you chose it , it will again ask no and yes. Press yes and reboot.
