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Original topic:

Banking app issue with Secure Folder

(Topic created on: 09-05-2023 05:39 PM)
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dp075
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As a Video Production Manager, I often need Anydesk and TeamViewer app to connect my office or Home PC remotely. If Anydesk or TeamViewer is installed, most banking app doesn't work due to security reason. That's why I use banking app in Secure folder. Previously on OneUI 5.1 I can verify by SMS to use banking apps in secure folder. But in OneUI 6 Beta, I can't verify by SMS in any banking app. Please fix this issue.
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IndiaBetaTeam
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Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and will surely assist you regarding the same.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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