Original topic:

slow charging issues

(Topic created on: 05-11-2020 05:27 PM)
683 Views
djbj
Active Level 1
Options
Pune
Slow charging issues my gallexy j7max mobile 
4 Comments
Ni9111
Active Level 2
Pune

Before change the battery and clean charging area resolve the issue

0 Likes
Pune

Check your charger

0 Likes
djbj
Active Level 1
Pune
charger & wire in good condition
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Pune

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

 

2. Check charger functionality, try to charge your device with some other charger or use your charger to charge some other device.

 

3. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes