Original topic:

SIM in 2nd Slot not Detecting S21 Ultra 5G

(Topic created on: 05-24-2021 07:08 PM)
648 Views
pavanhurkat
Active Level 5
Options
Pune
Hello Members,
 I am facing some unique issue. The SIM Card Manger in my S21 Ultra 5G is not opening up, when I try to click it- it states Please wait for a while and is stuck. SIM Card in Slot 1 is working fine- not able to see SIM Card in Slot 2. Also, I see an error- Invalid eSIM chipset wheile trying to open the SIM Card Manager. I am unable to go to Samsung service center due to lockdown in Pune city. Please help. 
 
 One more error I can see is- invalid eSIM chipset. Please do not Test this device.
14 Comments
Pune
Yea... I get it... Follow these steps.
- recreate issue (to see the error message).
- goto samsung members app.
- goto help - error report - choose ur error type - describe error n attach screen shot or recording.
- submit the issue with the log (checkbox)..
- wait for response from samsung team.

(recreation of issue b4 using members app to report error is a must)
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pavanhurkat
Active Level 5
Pune
Sure, I will do thay
AkashNayak
Active Level 4
Pune
If one of your sim card is
AIRTEL (OR) JIO
Then try converting it into Esim .
Insert your vi(IDEA) sim card in sim 1 because esim will be only considered as sim 2 .

To covert jio sim into esim use this link
https://www.jio.com/en-in/faq/esim/how-can-i-get-new-esim.html#/
To Cover AIRTEL Sim into Esim Use this link
https://www.airtel.in/esim
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AkashNayak
Active Level 4
Pune
IT WILL TAKE 2 HRS FOR AIRTEL ESIM TO BE ACTIVATED AND JIO WILL TAKE MORE THEN FEW HOURS TO BE ACTIVATED

After covertering A physical sim into Esim the physical sim will stop working .
If you want to get physical sim after converting it into esim then you can go to airtel/jio they will provide you physical sim .
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cs-member13
Expert Level 4
Pune

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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