Original topic:

Need support, no software uodate for my overseas S10e

(Topic created on: 10-09-2021 10:05 AM)
RajK1982
Beginner Level 3
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I am not getting any Software update for last 2 year on my S10e which i baught from Carrebian country. Not getting any support from Samsung service centers India and Carrebian. 
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7 Comments
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Yes, that's because Samsung's device support is limited to the country it was meant to be sold in.
animeshmodi
Expert Level 5
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Is it with apple too? (If you know)
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Yes, its the same with Apple too, they won't service your device in another country, even if you pay them money, they won't.
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Cbpagent72
Beginner Level 2
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What is your specific model? Find out if it is Qualcomm or Exynos processor and flash it with a compatible Unlocked firmware. Download from Sam Firmware. If it is Exynos processor you can use any Indian firmware. If it's Qualcomm use a Korean or US unlocked firmware. The last part of the firmware is U1.


https://android.gadgethacks.com/how-to/use-odin-flash-samsung-galaxy-stock-firmware-0182037/

https://www.sammobile.com/firmwares/
RajK1982
Beginner Level 3
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Thank you
Model No. SM-G970F
Its Qualcomm
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Cbpagent72
Beginner Level 2
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This TMobile one will work and because it is unlocked all LTE bands should be on. I use a Tmobile firmware ROM on Airtel here in Delhi


https://www.sammobile.com/samsung/galaxy-s10e/firmware/SM-G970U1/TMB/download/G970U1UES6GUI1/1578609...
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Samsung_Support2
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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