Calloway
Beginner Level 2
I own a Galaxy M31s since 4 to 5 months. But since the last software update, I experience some lags with my phone's display. 
When I open or close or browse through the task manager, I feel some lag like that of an FPS rate drop. I am not a professional in this matter so maybe FPS would be wrong. But it could be a refresh rate problem also. So if anyone has solutions to this kindly reply. 

Thanks a lot! Have a great day.
2 Comments
PrateekPriyadarshy
Active Level 8
As we all know exynos processor are not that good for gaming. Except 2100 cause I don't know about that chipset yet. So while gaming i suggest you to clear all the background application. It might help you.
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please perform the below mentioned quick steps to resolve the lagging issue:-


1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).


2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.


For more information kindly click on given link:-
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

 

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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