suren2112
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02-06-2021 06:14 PM in
Promotions
I had pre-ordered S21+ for which I was not seeing offers even after activating my device. After checking with customer support, I reinstalled the app and now I am receiving S21 offers and not S21+.
When I checked eligibility, it says not eligible. Contacted customer care service again but it is hopeless. They have raised a ticket asked me to attach a screenshot which I did immediately. First they said 24hours then 48hours, today they said 5-7 business days!
Such a hopeless service.
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Møňū
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02-06-2021 06:24 PM in
Promotions
Very bad 👎
Bharat94
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02-08-2021 07:16 PM (Last edited 02-08-2021 07:20 PM ) in
Promotions
same thing happened to me.. it's say not eligible.😡
Samsung_Support 1
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02-08-2021 10:51 PM in
PromotionsDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support