samsung free gift

[Viven]

Hi how do i claim my free gift. I have upgraded my contract and 13/02/2021. And have sent all my details to samsung and i have received a ref number. But when i call the call center and gave my ref number, i was told record was found.

[Devashen]

Try the chat feature. Maybe they misheard the reference on call. Good luck

[Viven]

thanks will try, been getting the ran around from them

[Devashen]

have your imei on hand also when chatting to them

[Viven]

thanks i just used the chat now. the lady was very helpful. will wait and see now

[Devashen]

Did she manage to resolve the issue?

[Viven]

hi devashen  no issue not resolved. i will check again with them next week.

[Sabz24]

I have tried via the site,submitted all the docs but received this email...Good Evening,

Thank you for your email.

We are only dealing with GB/IE claims here.

I am unsure what the promotions are for South Africa

I would suggest contacting Customer Service for your country.

Should you have any further queries please do let us know.

so what do I do now?

[Viven]

Hi Ryan. Yes I did. I call the call center again today and they still don't have any records. 

[Ryan9mm]

@Viven did you claim via the Samsung Members app on your new phone?.