What a waste to redeem my galaxy buds redemption. Struggling since July and the customer service is pathetic. 10 or 2 differ consultants have my details and in yet to get a call from the supervisor because they living the life by working from home. Never again with ur lies samsung never
have had the same issue since September. Still no buds received. sent a million emails to a million different email addresses I've posted on the members app and cannot get anywhere. don't even get your hopes up. I cannot believe this is how Samsung handles their customers complaints. still waiting for responses giving me any information that's valuable
Please provide me with the email address you have used to email us your details? Also advise if you sent your documents to Verify@samsung.com or to tellus@samung.com?
nasbuckus@gmail.com yes I've sent them all through to verify, tellus, zaestore and called customer care several times. please let me know the status of my request I've provided all necessary information several times and would love to get some feedback. thanks so so much for your response
I'm 1 of the loyal customer of samsung and hade all the galaxy S rage phones 1 after the other and now the note 20 but will think twice about buying another samsung device...
And sorry to say but the emails tellus@samsung.com verify@samsung.com zaestore@samsung.com cpgs@samsung.com
and the personal emails and phone numbers will get nobody nowhere !!!! The only thing that they ask is to send all the proof en documents and tv License and and and.... Then you waste your money and time toe give "them" what thy want over and over just so that they can tell you would get the PROMOTION UV sanitizer coz the promotion is over but my Note 20 was bought the 28-08-2020
Then for the promised hd tv deal that i qualified for (as per email) they actually sends me a email stating im fraudulent..... and wanted me to send all my stuff again within 7 days and it took me 1 day to reply with all my stuff AGAIN and then no reply from samsung... ...
