Kaylin
Active Level 1
Over a month of having my S21 ultra and I've not received the promotional items. Absolutely disgusting service from samsung. I've tried the text chat twice and for over 20 minutes nothing happens. Either get disconnected or chat closes because it's impossible to sit at your phone waiting for these idiots to send me my stuff. Worst decision I've made. Purchasing this crap phone and even worse service 
3 Comments
seumo
Active Level 6
keep on sending them those email that's too much now
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Sabz55
Active Level 1
do you at least have your reference number ?
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Maps_sam07
Moderator
Moderator

Hi  Kaylin

 

Kindly send your reference number and IMEI number to zaestore@samsung.com to get assistance on your claim 

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