Beginning November I got my contract, I submitted all information that the website asked. I called to confirm and was told everything was OK. Then time starts passing. Then diversion tactics start to justify the delays. One day you need to resubmit your TV license and information to verify at Samsung, yet the website only asked for "I.D number of TV license holder".
Then the staff with false promises. Iv been hearing 2 weeks from December.
I have bought this TV atleast twice with the airtime and time wasted that I will never get back. The call centre agents run away when you're upset and pray on your vulnerability when you're sad with false promised that never get honored.
I can't speak well of anyone at Samsung. Everyone has the same lies in the call centre at the end of the day.
Business tip for this badly managed organisation: Promise late and deliver early.
It would be more honest and ethical to say 8 to 56 weeks for delivery!!!!
Maybe then we would have the option not to sign up for these contracts. You opt for the top of the range and end up being treated like nothing.
Well done Samsung, well done!!!!
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