Who can assist?

[cside123]

I did not receive my buds pro with my phone 

[Tsogo_sam05]

Hi cside123, 

Just to confirm did you redeem for the buds?

[AdriP]

I'm having a similar issue. I go to Samsung Members and there is no tile to click to redeem buds for the S22 ultra I got today?

[cside123]

Yes

[werner1966]

Welcome to the club 2 months down the line still waiting got email on 7 march documents received from samsung nothing after that no response from
Samsung@isonxperiences.com
samsung@altron.com
zaestore@samsung.com
And no answer on telephone line

[Tsogo_sam05]

Good day members,

Apologies for the inconvenience.

Please send a detailed email with reference number, contact details, and proof of purchase to tellus@samsung.com