Unable to redeem voucher

[Chantel89]

I tried to redeem the voucher on the app, but it said that the IMEI nr is already registered. I have not received a confirmation mail or anything else. I have phoned the nr provided by the agents on WhatsApp but it just rings. I have also sent mails but have not gotten any response. Is there any way to get assistance with this matter?

[Kirinjw]

You will need to contact the company that you took the phone by. It could be that the reward was claimed using your phone's IMEI, then returned.

[Kirinjw]

For instance, if you got it on contract by Vodacom, give them a call or go to the branch you went to. Otherwise if they registered for you I branch you can try and contact Samsung's promotions team on the attached details.

[vanikah]

Greetings.How do i go about redeeming it.There isnt a banner to click on