UV Sterilizer.

[Iced777]

I have submitted my claim for the UV Sterilizer,I haven't received any feedback from Samsung,I contacted the text chat,they said my claim was successful and I should send my tracking number to zaestore@samsung.com

Which I have done and still no response.

Its nearly 2 weeks now.

I've seen people receive theirs within a week.

Can somebody please shed some light...am I missing something?

[maryke]

i sent it on the 26th of August then they said 24-72hours till today nothing, when i phone they are escalating when i mail i dont even get a reply so no use. mail phoned send proof of purchase tracking number imei number everything numerous times

[Iced777]

that is horrible service.we promised a gift when purchasing but it seems to be more of a problem now.

[september2020]

@iced777 don't wait too long 5 to 7 days
let us know if it happens
why would they help some and not others
it all sounds very suspicious

[Iced777]

Today is 5 days?we will see what happens. I will let you know.