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Original topic:

UV Sterilizer.

(Topic created on: 9/26/20 11:03 AM)
Iced777
Active Level 3
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I have submitted my claim for the UV Sterilizer,I haven't received any feedback from Samsung,I contacted the text chat,they said my claim was successful and I should send my tracking number to zaestore@samsung.com
Which I have done and still no response.
Its nearly 2 weeks now.
I've seen people receive theirs within a week.

Can somebody please shed some light...am I missing something?
13 Comments
maryke
Active Level 4
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i sent it on the 26th of August then they said 24-72hours till today nothing, when i phone they are escalating when i mail i dont even get a reply so no use. mail phoned send proof of purchase tracking number imei number everything numerous times
Iced777
Active Level 3
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that is horrible service.we promised a gift when purchasing but it seems to be more of a problem now.
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september2020
Active Level 5
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@iced777 don't wait too long 5 to 7 days
let us know if it happens
why would they help some and not others
it all sounds very suspicious
Iced777
Active Level 3
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Today is 5 days?we will see what happens. I will let you know.