UV Sterilizer.

[Iced777]

I have submitted my claim for the UV Sterilizer,I haven't received any feedback from Samsung,I contacted the text chat,they said my claim was successful and I should send my tracking number to zaestore@samsung.com

Which I have done and still no response.

Its nearly 2 weeks now.

I've seen people receive theirs within a week.

Can somebody please shed some light...am I missing something?

[maryke]

you wont hear anything i have been waiting for my vouchers since 26 August

[Iced777]

Did you try contacting them?calling?

[maryke]

i called then it gets escalated then i email nothing

[Iced777]

did you try emailing your tracking number to the zaestore?

[Maps_sam07 · Accepted solution]

Hi  Iced777 

Once you have sent your tracking number to zaestore, the voucher code will be sent to you with 5 -7 working days. 

[Iced777]

ok thank you.

[Iced777]

is there anything maryke can do or how else can she follow up on her situation?

[Iced777]

I'd just like to ask,what happens when the claim time has lapsed? I have put through my claim etc but there aren't many days left.will I then not get the sterilizer even though I submitted on the 15th of September.

[Scousemouse]

ive bwen waiting 42 days and still nothing, muktiple emails, calls and not a peep from anyone, you are scamming people to get your devices sold, i done everything i needed to do and still nothing, its an absolute disgrace. is there a global email contact you have for me please of someone high up in Korea?