Iced777
Active Level 3
I have submitted my claim for the UV Sterilizer,I haven't received any feedback from Samsung,I contacted the text chat,they said my claim was successful and I should send my tracking number to zaestore@samsung.com
Which I have done and still no response.
Its nearly 2 weeks now.
I've seen people receive theirs within a week.

Can somebody please shed some light...am I missing something?
1 ACCEPTED SOLUTION

Accepted Solutions
Maps_sam07
Moderator
Moderator

Hi  Iced777 

 

Once you have sent your tracking number to zaestore, the voucher code will be sent to you with 5 -7 working days. 

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13 Comments
maryke
Active Level 4
you wont hear anything i have been waiting for my vouchers since 26 August
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Did you try contacting them?calling?
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maryke
Active Level 4
i called then it gets escalated then i email nothing
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did you try emailing your tracking number to the zaestore?
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Maps_sam07
Moderator
Moderator

Hi  Iced777 

 

Once you have sent your tracking number to zaestore, the voucher code will be sent to you with 5 -7 working days. 

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ok thank you.
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is there anything maryke can do or how else can she follow up on her situation?
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I'd just like to ask,what happens when the claim time has lapsed? I have put through my claim etc but there aren't many days left.will I then not get the sterilizer even though I submitted on the 15th of September.
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ive bwen waiting 42 days and still nothing, muktiple emails, calls and not a peep from anyone, you are scamming people to get your devices sold, i done everything i needed to do and still nothing, its an absolute disgrace. is there a global email contact you have for me please of someone high up in Korea?
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