Original topic:

Software Update:

(Topic created on: 06-08-2021 06:53 PM)
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sabbirlipa
Active Level 1
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I don't understand why my galaxy A30s phone doesn't show update.but the current software version is running 10, but my A30s is running version 9. i do not understand🙄
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SalmanMemon
Expert Level 2
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Go to Service Center hope they will Solve your issue
sabbirlipa
Active Level 1
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thanks for tips
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SalmanMemon
Expert Level 2
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Ok
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Anonymous
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Go to Settings >Biometrics and security >Other security and turn on security policy updates. Your problem will be solved after performing this settings.
sabbirlipa
Active Level 1
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thanks hey!
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cs-member13
Expert Level 4
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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