Samsung misleading its loyal customers

[BBreezy14]

I recently upgraded my two business devices and registered for the Samsung Galaxy Buds Live and Samsung Galaxy SmartTag for each device.

No confirmation received from Samsung and every time I lodge a query with Samsung I deal with a different person.

No one replies to my emails. When I call, I get told they will look into it and get back to me. They never do.

They are blatantly lying to customers. The level of service is a joke.

How do I take this further?

[BBreezy14]

Can I ask why there is such a lack of communication between Samsung and it's loyal customers? Why is it necessary to jump through all these hoops for us to get that information?