Samsung S21+ promo gift

[Sabz24]

Hi please can I get assistance  /advice on how to claim my free ear buds. I have registered via the site and sent through proof of purchase but received an email stating the following: 

Good Evening,

Thank you for your email.

We are only dealing with GB/IE claims here.

I am unsure what the promotions are for South Africa

I would suggest contacting Customer Service for your country.

Should you have any further queries please do let us know.

Kind Regards,

Jennifer @ Samsung Promotional Support Team

[Devashen]

You claim on the members app.
Click the benefits option or scroll down to benefits on the s21 device and claim it from there. Upload a CLEAR picture (IMEI and other details must be clearly visible) under proof of purchase to avoid further delays in validation of your gifts

[Sabz24]

I did all of the above. contacted the customer service now and was advised to take the phone instore as it's registered as Great Britain 🤔 so let's see what they have to say🤞

[Devashen]

Its unfortunate that the customer must deal with their mistakes

[marts2]

hello . I have done exactly this on my s21 ultra over 2 weeks but I didn't even get any email from Samsung yet or gotten the free gift yet. I need help on what to do pls

[BarriesOO7]

How long did it take for you to receive a email,?

[Tamlove]

please let me know when and if you are still going to honor your the fact that I was promised free buds and smart tag. Purchased S21 ultra in January.